Please refer to the following for the cause and solution of the error message during login.
The following may be the cause of the error message during login:
■Incorrect Company ID, User ID, or password.
■Access Denied.
■There is no registered email address despite valid Two-Factor Authentication.
■Connection denied. Please login from an authorized computing environment or terminal.
■An error occurred, please login again through your application.
■Incorrect Company ID, User ID, or password.
Please check the following:
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Check if the company ID, user ID, and password match exactly in terms of uppercase and lowercase.
(Example) If the password is "Arm00000", you cannot log in by entering "arm00000".
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Ensure that all alphabets in the company ID and user ID are lowercase.
Uppercase letters cannot be used in the company ID and user ID.
(Example) 〇: "arm" "arm0000" ✖: "ARM" "Arm0000"
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Verify that all characters are entered in half-width. Full-width characters will result in an error.
(Example) 〇: "arm0000" ✖： "ａｒｍ００００"
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Check if there are any spaces at the beginning or end of the input fields.
When copying and pasting, a half-width space may accidentally be included at the end.
(Example) 〇: "arm00000" ✖: "arm00000 " (with a space at the end)
If you are unable to log in even after entering the correct ID/password, please refer to the FAQ below:
> When you forget or do not know your company ID or user ID.
> When you forget or do not know your Password.
※ If you make incorrect entries more than 10 times, you will be locked out and unable to log in for a while. Please wait for at least 30 minutes before trying again.
■Access Denied.
It is possible that you are not designated as a user eligible for Advantage EAP-R.
The setting for using Advantage EAP-R is determined by your company's stress check administrator.
Please contact your company's stress check administrator for assistance.
■There is no registered email address despite valid Two-Factor Authentication.
Your company's administrator may have set up two-factor authentication (requiring a code in addition to ID/password).
As we cannot lift this restriction, please contact your company's administrator for assistance.
■Connection denied. Please login from an authorized computing environment or terminal.
Your company's administrator may have implemented access restrictions (IP address restrictions).
As we cannot lift this restriction, please contact your company's administrator for assistance.
■An error occurred, please login again through your application.
It's possible that the URL provided in the email is broken due to functions in your email client.
If the URL is broken due to line breaks, copy the URL and paste it directly into your browser's address bar to access it.
Please note that line breaks might introduce extra spaces, so be mindful of that.
If the login error persists after checking the above, please contact us using the inquiry form below.
> Inquiry Form